Return & Refund
In order to avoid misunderstandings, please review the right to return the ordered goods:
The right to return the purchased goods from Urbangardening.eu is valid for 14 days from the date of receipt of the goods.
The right of return has been created to ensure that the sent goods correspond to the order.
Returned goods must be unopened, unused and in original packaging. In order to use the right of return for a 14 day period, the goods ordered cannot be used in any other way than is necessary in order to ascertain the nature, characteristics and performance of the goods in the manner permitted for testing the goods in a physical shop (Urbangardening Shop, Kunderi 34, Tallinn).
Returns must be submitted by email at firstname.lastname@example.org within 14 days of receipt of the goods. The application must indicate the name of the person who submitted the order, and the payer (if different from the subscriber), the phone number and e-mail address, the order number, the date of receipt of the order, the name of the returned goods.
Return of the goods is at the expense of the customer and, in this case, the original transport fee is not reimbursed (unless returned goods are not in accordance with the order).
In addition to the notification of the wish to return of the product/products, you are required to return the product/products at the latest within 14 days by using the methodology agreed upon in the e-mail correspondence of urbangardening.eu.
Money for returned products will be reimbursed to you within 14 days from receipt of the products.
It is advisable for the consumer to inform the seller of the type of payment that he or she would prefer to receive and, if necessary, provide his bank account details. If the seller does not return the money on time, the consumer may file a complaint with the Consumer Protection Board.
In case a credit card was paid for the order, the amount paid can be recovered through the company that issued the credit card.
Consumer right of return is provided by law and there is not a special procedure for urbangardening.eu online store.